Privacy Policy

Effective Date: 21 July 2026

Introduction :

Welcome to Mankweng Services Hub (Pty) Ltd ("Mankweng Services Hub", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information in accordance with the  Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.This Privacy Policy explains how we collect, use, store, share and protect your personal information when you use our website, mobile application and services. By using Mankweng Services Hub, you agree to this Privacy Policy.

Information We Collect:

We may collect the following information:

 Personal Information

• Full name

•South African ID number or Passport number (where required)

• Email address

•Mobile phone number

•Residential or business address

•Profile photograph

•Banking details (for service providers)

•Business registration information (where applicable)

 Booking Information

• Service requests

• Booking history

•Provider details

• Customer reviews

•Appointment dates and times

 Payment Information

Payments are securely processed through our third-party payment partners. We do not store your full bank card details.

How We Use Your Information

We use your information to:

•Create and manage your account.

•Process bookings and payments.

• Connect customers with service providers.

•Verify provider identities and qualifications.

•Improve our platform and services.

• Respond to customer enquiries.

•Prevent fraud and abuse.

•Comply with legal obligations.

•Send important service-related notifications.

With your consent, we may also send:

•promotional offers;

• discounts;

•newsletters;

• surveys;

•product updates;

• special campaigns.

You may opt out of marketing communications at any time. However, essential service notifications relating to your account or bookings will continue to be sent where necessary.

 Sharing Your Information

We may share your information only where necessary with:

•Independent service providers.

•Payment service providers.

• Verification providers.

•Government authorities where required by law.

•Professional advisers.

•Technology service providers assisting us in operating the platform.

We do not sell your personal information to third parties.

Independent Service Providers :

Where you book a service, certain personal information may be shared with the selected provider to enable them to perform the requested service. Providers are required to use your information only for completing the booked service and must comply with applicable privacy laws.

Cookies and Similar Technologies

Our website may use cookies to:

•improve website performance;

•remember user preferences;

• analyse website traffic;

• enhance user experience;

•improve security.

You may disable cookies through your browser settings, although doing so may affect certain features of the website.

Data Security

We implement reasonable technical and organisational measures to protect your personal information against:

• unauthorised access;

• loss;

• misuse;

• alteration;

• disclosure; and

•destruction.

Although we strive to protect your information, no online system can guarantee absolute security.

Data Retention:

We retain personal information only for as long as reasonably necessary to:

• provide our services;

•comply with legal obligations;

• resolve disputes;

•enforce our agreements.

When information is no longer required, it will be securely deleted or anonymised where appropriate

Your Right :

Subject to applicable law, you may:

•access your personal information;

•request corrections;

• request deletion where legally permitted;

•withdraw marketing consent;

• object to certain processing activities;

• lodge a complaint with the Information Regulator of South Africa.

Children's Privacy :

Our services are not intended for children under the age of 18 without the consent of a parent or legal guardian. We do not knowingly collect personal information from children in violation of applicable law.

Third-Party Links :

Our website or application may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

Changes to this Privacy Policy:

Mankweng Services Hub may amend this Privacy Policy from time to time. The latest version will always be available on our website and mobile application.Continued use of the platform after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us:

If you have any questions about this Privacy Policy or the way your personal information is handled, please contact us:

Mankweng Services Hub (Pty) Ltd

Email: support@mankwengservices.co.za

Telephone: +27 648875636

Website: https://mankwengservices.co.za